Frequently asked questions

→ 1. Visitor rules coronavirus
→ 2. Visitor information
→ 3. Facilities
→ 4. Disabled access
→ 5. Tickets and time slots
→ 6. Collection
→ 7. Visitor terms and conditons

1. Visitor rules coronavirus

What are the precautionary measures regarding the coronavirus?

The safety of our visitors and employees of the museum are the most important. We follow the precautionary measures imposed by the government, the RIVM and the regulations of the Museums Association. We are obliged to allow only a limited number of visitors into the museum. Furthermore, it is mandatory to buy a ticket with time slot in advance in our online ticketshop. By buying a ticket with time slot in advance, we are able to regulate the number of visitors and can assure your safety. Click here for a current overview of the measures.

Do I need to wear a face mask?

Yes, wear a mask during your visit to the museum. The employees of the museum also wear a mask. Except for the employees at the ticket desk. They work behind a glass wall.

What does the museum mean by health complaints?

Health complaints such as colds, runny nose, sore throat, mild cough, increase in body temperature, fever (above 38 degrees Celsius) and/or tightness of the chest. You are welcome if you and the people who belong to your household are free of complaints for at least 24 hours.

Which precautionary measures can I take myself?

Het Noordbrabants Museum follows the precautionary measures imposed by the government and the RIVM. We ask our visitors to follow these as well: disinfect and wash your hands as often as possible, cough and sneeze into your elbow, avoid shaking hands and keep 1,5 meters distance from people who do not belong to your own household.

How far in advance do I need to be at the museum? 

We kindly ask you to arrive just a few minutes before the start of your time slot. If you arrive early, you can wait, with appropriate distance, in front of the museum. After entering the museum, you can stay until closing time.

2. Visitor information

What are the opening hours of the museum? 

The museum is open Tuesdays to Sundays between 11 and 17. The museum is closed on Mondays. Click here for more information.

Can I visit the MuseumBrasserie or MuseumShop without a ticket?

No, at this moment you need a valid ticket with time slot. The MuseumBrasserie (restaurant) is temporarily closed due to the coronavirus measures.

Can I take photos or videos in the museum? 

Yes, you can.

Can I eat or drink in the museum?

No, unfortunately you can't eat or drink in the museum. The MuseumBrasserie (restaurant) is temporarily closed due to the coronavirus measures.

Can I visit the museum with my Museumkaart?

Yes, the Museumkaart is valid in Het Noordbrabants Museum.

Can I book a tour?

At this moment, it is not possible to book a tour. 

3. Facilities

What are the opening hours of the museum restaurant?

The MuseumBrasserie is temporarily closed due to the coronavirus measures.

What are the coronavirus measures in the museum restaurant?

The MuseumBrasserie is temporarily closed due to the coronavirus measures.

Is there a museum shop?

Yes, there is. The MuseumShop is situated near the entrance of the Design Museum Den Bosch. In the shop you will find catalogues, postcards and modern design.

Can I buy gift cards?

It's not possible to buy gift cards for the MuseumShop or online ticketshop.

Which payment methods can I use in the museum?

Payments are only possible by card. This also applies to the MuseumShop.

Is there a (secure) cloakroom? 

There is a free-of-charge, secure cloakroom in the form of lockers. Coats and any bags larger than A4 format must be deposited here. 

Can baby carriers, buggies and prams be taken into the museum? 

Coats, bags larger than A4-format, backpacks or baby carriers worn on the back are not permitted at the museum and must be deposited at the free, secure lockers. Small (hand)bags, baby carriers worn on the front, prams and buggies are permitted. 

What items will I need to hand over before entering? 

It is not permitted to enter with a kick scooter, skates, skateboards, Nordic walking poles, selfie sticks, tripods or balloons. These will need to be left behind at the secure cloakroom.  

4. Disabled access 

Does the museum have disabled access? 

Het Noordbrabants Museum is accessible to visitors with limited mobility. There are disabled toilets, and lifts make all museum galleries accessible to wheelchair users. Temporary, there are no wheelchairs or walking-sticks available. Sorry for the inconvenience.

Can seeing-eye dogs enter the museum?

Yes, seeing-eye dogs and SOHO-dogs can enter.

5. Tickets and time slots

Why do I need to buy my ticket with timeslot in advance online? 

Because of the coronavirus pandemic and the rules imposed by the government, we are obliged to allow only a limited amount of visitors into the museum. By buying a ticket with time slot in advance, we are able to regulate the number of visitors and can assure your safety.  

What does my ticket allow me to visit?

Your ticket gives you access to the exhibitions and a large part of the permanent collection in Het Noordbrabants Museum. The Salons and the Palace Rooms are closed because of the coronavirus measures. If you’re interested in visiting Design Museum Den Bosch, you will need to purchase a separate ticket via the Design Museum’s ticketshop. 

Is it also possible to buy a ticket at the ticket desk in the museum? 

At this moment, it’s not possible to buy a ticket at the ticket desk. It’s necessary to plan your visit ahead by purchasing an online ticket with time slot, so we can regulate the number of visitors and can assure your safety. For help, contact us via +31(0)73-6877 877 or via e-mail info@hnbm.nl.

Can I get my ticket scanned on my mobile?

Tickets can be scanned on mobiles and tablets. However, we prefer printed tickets. In this way, the access control will be faster.

Do you have a ticket and are you unable to visit the museum?

It is possible that you are unable to visit the museum. Let us know on time. Contact us:  Monday to Friday between 08.30 and 17. Via telephone 31(0)73-6877 877 or via e-mail info@hnbm.nl. This way, we are able to delight another visitor with your ticket.

Which payment methods can I use at the ticket shop? 

iDEAL, VISA, MasterCard, giropay and Bancontact. 

Can I exchange my purchased tickets or get a refund?

Purchased tickets can not be refunded and/or exchanged. Tickets are only valid for the selected date and time slot.

What if I have problems ordering tickets online?

Having trouble ordering tickets online? Try again at a later time.  Or contact us:  Monday to Friday between 08.30 and 17.  Via telephone +31(0)73-6877 877  or via e-mail info@hnbm.nl.

6. Collection

Where can I see the Van Goghs?

A few artworks of Vincent van Gogh are currently on show in the exhibition The story of Brabant.

Can I still see artworks of Jheronimus Bosch?

The exhibition Jheronimus Bosch - Visions of Genius was on show in Het Noordbrabants Museum from 13 February till 8 May 2016. Momentarily, we display a few works of his followers. Jheronimus Bosch is an important artist for the museum. Therefore, we regularly show exhibitions that revolve around the Dutch artist.

Is the museum interested in privately-owned artworks?

For more information, send an e-mail to collectie@hnbm.nl.